Jotterly is a product of ExtractMethod Ltd. By using Jotterly, you are agreeing to these terms. If you do not agree, please do not use the service.
1. What Jotterly does
Jotterly helps community groups, PTAs, sports clubs, parent councils and similar organisations sell tickets, collect donations, sell items through online shops and run fundraising campaigns. It is operated by ExtractMethod Ltd, a company registered in England under company number 07745867.
2. Who can use Jotterly
To use Jotterly you must:
- be at least 18 years old
- be authorised to act on behalf of your organisation
- provide accurate information when you sign up
- have the legal capacity to enter into this agreement
3. Your account
When you create an account you agree to:
- provide accurate information and keep it up to date
- keep your password secure
- tell us straight away if you think someone has accessed your account without permission
- take responsibility for everything that happens under your account
4. Payments and Stripe
Jotterly uses Stripe to process all payments. You will need to connect a Stripe account to collect money through Jotterly. By doing so you also agree to Stripe's Terms of Service.
Money from ticket sales and donations goes directly into your Stripe account. Jotterly never holds your funds.
5. Fees
Jotterly charges the following fees on paid transactions:
- 2.5% on ticket sales
- 1.5% on donations
These are deducted automatically before the remainder is paid into your Stripe account. Stripe charges their own card processing fees on top. See Stripe's pricing page for the current rate, as these may change.
Free events cost nothing. Jotterly is free to use if you are not collecting money.
Platform fees are non-refundable once a transaction has been processed. We will give you 30 days notice of any changes to our fees.
6. Community members and volunteers
Members of your community and volunteers who have offered to help with your events share their personal information with you so that you can stay in touch and run your events. You agree to:
- only contact members and volunteers about activity for the community they joined
- handle their data in line with UK GDPR
- respond to reasonable requests to update, export or delete their data
- not sell or share their data with third parties without their consent
7. Your responsibilities as an organiser
When you create an event, campaign or shop on Jotterly, you are responsible for:
- making sure all event, campaign and item information is accurate, including the description and condition of any items you sell
- delivering the event, or providing the items you sell, as described
- fulfilling shop orders and arranging collection or delivery with the buyer
- setting and communicating your own refund, returns and cancellation policy
- handling refunds to buyers from your Stripe account
- dealing with buyer and attendee questions and complaints
- complying with all relevant laws and regulations, including consumer law where you sell items
- handling buyer and attendee data in line with UK GDPR
8. Refunds and cancellations
Refunds to buyers are at the discretion of the event organiser. You can issue full or partial refunds from your Jotterly dashboard at any time.
Stripe's card processing fees are not refunded when a refund is issued. See Stripe's refund documentation for details.
If you cancel an event, you are responsible for refunding your buyers. Jotterly's platform fee is non-refundable.
9. What you must not do
You must not use Jotterly to:
- break any laws or regulations
- sell illegal goods or services
- carry out fraudulent activity
- send spam or unsolicited messages
- interfere with the service or other users
- collect personal data without permission
- infringe anyone else's intellectual property
10. Your content and data
You keep ownership of anything you upload to Jotterly, such as event descriptions and images. You give us permission to use that content to provide the service.
You are responsible for handling attendee data in line with UK GDPR. We process data as described in our Privacy Policy.
11. Intellectual property
Jotterly, its logo and all related marks are the property of ExtractMethod Ltd. Please do not use them without our written permission.
12. Our liability
We provide Jotterly as it is, without warranties. To the extent permitted by law:
- we are not liable for indirect or consequential losses
- our total liability is limited to the fees you paid us in the past 12 months
- we are not responsible for payment processing issues, which are governed by Stripe
- we are not liable for event cancellations or disputes between organisers and attendees
13. Indemnity
You agree to cover us for any claims, losses or costs that arise from your use of Jotterly, your events or your breach of these terms.
14. Closing your account
You can close your account at any time by emailing us at [email protected]. We may suspend or close your account if you breach these terms, engage in fraud or use the service in a way that harms others. Any fees owed at the point of closure remain your responsibility.
15. Changes to these terms
We may update these terms from time to time. We will let you know about significant changes by email or through the service. Carrying on using Jotterly after a change means you accept the new terms.
16. Governing law
These terms are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.
17. Contact
If you have questions about these terms, get in touch:
ExtractMethod Ltd
[email protected]
jotterly.co